Shipping Policy
Do You Ship Worldwide & How Much Does Shipping Cost?
Yes — Matthew Mclane offers worldwide shipping.
Shipping fees vary based on your location and are typically priced between $4.99 and $9.99. The exact cost will be calculated automatically and displayed at checkout before your payment is completed.
Shipping Process
Once an order has been placed, it enters processing immediately. For this reason, we’re unable to make changes to orders after confirmation.
You will only be charged for the items shipped, along with any applicable shipping and tax charges. Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information.
Orders are processed and shipped on business days only (Monday to Friday), excluding weekends and public holidays.
Order fulfilment usually takes 1–3 working days. During busy periods, public holidays, or in cases where an item is temporarily unavailable, processing may take up to 4 working days. Orders are dispatched as soon as stock availability is confirmed.
If your order contains multiple items, they may be shipped separately and could arrive on different dates due to varying fulfilment or production locations.
Delivery Times
Once dispatched, estimated delivery times are 7–11 working days, depending on your country or region. Delivery timeframes are estimates only and cannot be guaranteed.
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors outside our control. These may include customs processing, public holidays, adverse weather conditions, industrial action, or other unforeseen events.
Customs Duties, Taxes & Fees
International orders may be subject to customs duties, import taxes, or clearance fees upon arrival in the destination country. These charges are set by local authorities and are the responsibility of the customer.
If an order is refused and returned to us, the customer will be responsible for any return shipping costs and any import charges incurred.
Customs regulations vary between countries. If you’re unsure about potential fees, we recommend contacting your local customs office for further guidance.
Incorrect Address Disclaimer
Customers are responsible for ensuring all delivery details are entered accurately at checkout. As orders are processed immediately, we’re unable to amend shipping addresses once an order has been placed.
Contact Us
Email: support@matthewmclane.com
Support: Monday to Friday, 9 am to 5 pm
Phone Number: +44 7396715224